Terms and Conditions City66 – Complete Platform Usage Guide

Welcome to City66. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and City66 ("Platform", "us"). By registering an account, accessing, or using any services on city66, you hereby agree to be bound by all terms and conditions contained in this document.

These terms apply to all city66 platform users regardless of access method — whether via a web browser on a laptop, smartphone, or other mobile device. Your continued use of this platform after any changes are published will be deemed as your acceptance of the updated terms.

City66 reserves the right to amend, update, or replace any part of these Terms at any time. Notice of material changes will be delivered to registered users via email or in-platform notification at least 7 days before the changes take effect.

To register and use the city66 platform, you must meet all of the following eligibility criteria without exception:

• Aged 18 Years and Above at the time of account registration.
• Be an individual with the legal capacity to enter into a binding agreement.
• Does not reside in a region or jurisdiction where online betting is specifically prohibited by local law.
• Has never been banned from using the city66 platform by the administration for any prior breach of terms.
• Register in your own name and not on behalf of any other individual or entity.

Identity Verification Process (KYC)

City66 conducts a rigorous Know Your Customer (KYC) process to ensure platform security and comply with legal requirements. Users may be required to submit identity verification documents including a national ID, passport, or other official documents. This verification must be completed before any fund withdrawal is processed.

City66 reserves the right to reject any individual's registration application at the platform's absolute discretion without being required to provide any reason. This decision is final and cannot be disputed.

Each user is only permitted to hold one active account on the city66 platform. Holding multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or payment details — is strictly prohibited and may result in the suspension of all accounts involved and forfeiture of any remaining balance.

Account Security

You are solely responsible for maintaining the confidentiality of your username and account password. City66 strongly recommends the following security measures:

• Use a unique, strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) available in your account security settings.
• Never share your login credentials with any other party.
• Log out of your account after every session, especially on shared devices.
• Report to the support team immediately if you suspect any unauthorized activity on your account.

City66 will not be liable for any losses incurred due to unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Account Activity

Accounts showing no activity for 12 consecutive months are considered inactive. City66 reserves the right to impose a monthly administrative fee on inactive accounts after notice has been given. Users can avoid this charge by making at least one transaction within that period.

City66 supports a wide range of popular payment methods in Malaysia to facilitate fast and secure deposit and withdrawal transactions for all platform members.

Deposit

• The minimum deposit is RM 20 for all supported payment methods.
• Deposits via FPX, Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and Public Bank are typically credited instantly to your city66 account.
• Deposits via digital wallets such as Touch 'n Go eWallet and GrabPay are also processed quickly.
• City66 does not charge any additional fees for standard deposits.
• All deposits must originate from an account or payment method registered in the same user's name.

Withdrawal

• The minimum withdrawal is RM 50 per transaction.
• All withdrawal requests are processed within 1–3 business days upon successful completion of identity verification (KYC).
• Withdrawals may only be made to a bank account or payment method that has been registered and verified in the user's name.
• City66 reserves the right to request additional documents to ensure security and compliance before approving large withdrawals.

City66 reserves the right to suspend or reject any transaction suspected of involving fraud, money laundering, or a breach of platform terms. In such situations, city66 will comply with applicable legal reporting requirements.

City66 offers its members a variety of attractive bonuses and promotions from time to time. All bonuses and promotions are subject to specific terms stated in their respective promotion terms, which form part of these overall Terms and Conditions.

General Bonus Terms

• Each promotion has a set validity period — bonuses not used within that period will expire automatically.
• Wagering requirements (rollover) must be met before winnings from bonus funds can be withdrawn.
• City66 reserves the right to void bonuses obtained through methods suspected of fraud or promotion abuse.
• Only one welcome bonus may be claimed per new user — attempting to claim the same bonus more than once through multiple accounts is a terms violation.
• Some games may contribute a different percentage towards rollover requirements — check the specific promotion terms for more details.

VIP Program

City66 VIP program members gain access to exclusive bonuses, higher withdrawal limits, and dedicated personal account management. VIP program eligibility and benefits are subject to specific terms stated on the platform's VIP page. City66 reserves the right to review a member's VIP tier based on their account activity from time to time.

All gaming and wagering activity on the city66 platform is subject to game rules specific to each category. Players are deemed to understand and accept these rules upon joining any game.

• The results of all games using an RNG system are final and cannot be disputed.
• In the event of a technical failure or system disruption during an active game session, city66 will endeavour to restore the game to its last verified state. If this cannot be done, the relevant bet will be refunded.
• Bets placed after the outcome of a game is known — whether intentionally or unintentionally — are invalid and will be voided.
• City66 reserves the right to void any bet suspected of being placed using insider information, software bug exploitation, or other fraudulent methods.
• For sports betting, results based on official sources recognised by city66 are final.

Betting Limits

Every game and betting market has set minimum and maximum limits. These limits may change at city66's discretion without prior notice. Players are responsible for checking the current limits before placing a bet.

City66 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. Accordingly, the following activities are strictly prohibited on the city66 platform:

• Use of automation software, bots, scripts, or any technological tools to play or place bets automatically.
• Player collusion in table games or wagering to gain an unfair advantage over other players.
• Exploiting any bugs, software vulnerabilities, or technical errors found on the platform.
• Money laundering or use of the platform for any unlawful financial activity.
• Use of the account for purposes other than legitimate personal wagering and gaming activities.
• Spreading false information, defamatory content, or unlawful material through the platform.
• Any attempt to hack, disrupt, or interfere with the operations of the city66 platform.

City66 respects user privacy and is committed to protecting personal data collected during use of the platform. The collection, processing, and storage of personal data is carried out in accordance with city66's Privacy Policy, which forms part of these Terms and Conditions.

• Personal data is collected solely for the purposes of account management, identity verification, transaction processing, and service improvement.
• City66 uses 256-bit SSL encryption to protect all data transmitted between your browser and the platform's servers.
• User data will not be sold or shared with third parties without the user's consent, except where required by law.
• Users have the right to request access to their personal data, request correction of inaccurate information, or apply for data deletion in accordance with established procedures.

For more information on how city66 handles your personal data, please refer to our Privacy Policy full policy.

City66 reserves the right to suspend or close any user account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that the user does not meet the age or jurisdictional eligibility requirements.
• Activity suspected to involve fraud, money laundering, or unlawful collaboration.
• Request by law enforcement agencies or relevant authorities.
• Voluntary request from the user, including through a self-exclusion program.

Voluntary Account Closure

Users who wish to voluntarily close their account may contact the city66 support team via live chat. Once the request is verified and all KYC requirements are fulfilled, any valid remaining balance will be returned within the stipulated timeframe.

City66 provides its platform on an "as is" and "as available" basis. While we continually strive to ensure uninterrupted platform operation, city66 cannot guarantee that the service will always be free from errors, outages, or downtime.

• City66 is not liable for losses arising from technical failures, internet connection disruptions, or service outages beyond the platform's control.
• City66 is not liable for any indirect, consequential, or punitive losses incurred by users under any circumstances.
• The maximum liability of city66 to any user under any circumstances is limited to the user's net deposit amount in the 30 days prior to the claim.

Users acknowledge that wagering activities carry real financial risk. city66 is not responsible for any financial decisions made by users based on wagering activity on this platform.

City66 reserves the right to update, amend, or replace these Terms and Conditions at any time. The types of changes and how notifications are made are as follows:

• Material Changes: Any changes that materially affect the rights or obligations of users will be communicated via registered email and in-platform notification at least 7 days before taking effect.
• Minor Changes: Grammatical corrections, clarifications, or changes that have no material effect may be implemented without prior notice.
• Immediate Changes: In situations requiring immediate action to protect platform security or comply with legal requirements, changes may take effect immediately.

The "Last Updated" date shown at the top of this document reflects the date these terms were last amended. Your continued use of the platform after that date constitutes your acceptance of the updated terms.

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the city66 team is ready to assist you through the various support channels available.

For issues related to the responsible gaming programme, please visit the Responsible Gaming page for more information and available support tools.