Privacy Policy City66 — Your Personal Data Protection

City66 collects various types of information from users to ensure the platform operates smoothly, securely, and delivers the best experience to every member. Data collection is conducted transparently and only for legitimate purposes.

Data You Provide Directly

• Registration Information: Full name, date of birth, email address, mobile number and password chosen when opening an account.
• Identity Verification Documents (KYC): A copy of your identity card, passport, or other official document required to verify your identity before processing fund withdrawals.
• Financial Information: Bank account number, account holder name and payment method details you registered for deposit and withdrawal purposes.
• Communication: Records of conversations with the city66 support team via live chat or email, including complaints and assistance requests.

Automatically Collected Data

• Technical Data: IP address, browser type, operating system, screen resolution, and device information used to access the platform.
• Usage Data: Login records, games played, bets placed, session duration, and in-platform navigation patterns.
• Cookie Data: Information collected through cookies and similar tracking technologies to improve platform functionality and user experience.
• Geolocation Data: Approximate location data based on IP address to ensure compliance with relevant jurisdictional requirements.

Table of Data Types Collected

Every piece of information collected by city66 is used for legitimate, transparent, and proportionate purposes. We do not process your data for any purpose beyond what is necessary to provide the platform's services.

• Account Management: Create, verify and maintain your user account, including processing password reset requests and two-factor authentication.
• Transaction Processing: Securely and accurately process deposits, withdrawals and any other financial transactions on the platform.
• Identity Verification (KYC): Meet legal obligations to ensure all users are eligible individuals and to prevent money laundering and terrorism financing.
• Service Provision: Enables you to access all games and features on the city66 platform, including promotions, VIP programmes and customer support services.
• Communication: Send important account-related notifications, transaction confirmations, security updates and promotional alerts that you have agreed to receive.
• Security and Fraud Prevention: Detect and investigate suspicious activity, prevent unauthorised access and protect the platform's integrity from abuse.
• Platform Improvements: Analyse usage patterns to improve user experience, develop new features and optimise overall platform performance.
• Legal Compliance: Fulfil reporting obligations to relevant authorities when required under applicable Malaysian law.

City66 understands that your trust is our most valuable asset. We do not sell or transfer your personal data to third parties for their own commercial purposes. However, in certain limited situations, data sharing may occur under strict conditions.

Trusted Service Providers

City66 works with carefully selected third-party partners to assist in platform operations. These partners are only permitted to process your data under specific instructions from city66 and are bound by strict confidentiality agreements:

• Payment Processors: Payment gateway providers that securely process deposit and withdrawal transactions using industry-standard encryption.
• KYC Service Providers: A third-party identity verification platform that helps verify user documents efficiently and securely.
• Cloud Infrastructure: Cloud computing service providers that store platform data to the highest security standards.
• Platform Analytics: Analytics tools that help us understand aggregate usage patterns for service improvement purposes.

Legally Required Disclosures

City66 may disclose user data to relevant authorities when required by court order, regulatory directive, or other lawful legal requirements in Malaysia. In such situations, city66 will endeavor to notify the affected users unless prohibited from doing so by law.

Protecting your personal data from unauthorised access, loss or damage is a top priority for city66. We continuously invest in the latest security infrastructure to ensure maximum protection for every platform user.

Technical Security Measures

• Transit Encryption: All data transmitted between your browser and city66 servers is protected by TLS 1.3 protocol and AES-256 encryption.
• Storage Encryption: Sensitive data stored in the city66 database is encrypted using methods that are irreversible without the correct key.
• Two-Factor Authentication (2FA): City66 provides a 2FA feature that users can enable for an additional layer of protection during login.
• Continuous Monitoring: An active 24/7 security monitoring system that detects and alerts on any suspicious activity or intrusion attempts in real time.
• Regular Penetration Testing: Security audits and penetration tests are conducted periodically by independent security experts to identify and address any vulnerabilities.

Shared Responsibility

While city66 takes all reasonable steps to protect your data, account security also depends on your own actions. We encourage users to use a strong and unique password, enable 2FA, and promptly report any suspicious activity to our support team.

As a city66 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). city66 fully respects and supports the exercise of these rights.

The city66 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how users interact with our platform. The following are the types of cookies used:

Types of Cookies Used

You may manage or delete cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality and security of your session on the city66 platform.

City66 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymized.

• Active Account Data: Retained for as long as your account remains active on the city66 platform.
• Closed Account Data: Transaction records and KYC information are retained for 7 years after account closure to comply with Malaysia's financial and tax legal requirements.
• Communication Logs: Customer support records are retained for 3 years for dispute resolution purposes.
• Marketing Data: Deleted within 30 days of withdrawing your consent to receive marketing communications.
• Technical Data: System logs are retained for 12 months for security and debugging purposes, then deleted or anonymised.

City66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform functionality. We are committed to informing users of any significant changes.

• The "Updated" date at the top of this document will be revised whenever changes are made.
• Material changes that significantly affect user privacy rights will be communicated via registered email and in-platform notifications at least 14 days before taking effect.
• Minor changes such as clarifications or spelling corrections may be made without prior notice.
• Continued use of the city66 platform after the effective date of any changes constitutes your acceptance of the updated privacy policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how city66 protects your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way city66 handles your personal data, our team is ready to assist through the following channels:

For issues related to responsible gaming and account privacy controls, please visit the Responsible Gaming us for more information.